Refund policy
We will gladly accept returns, exchanges and cancellations for online purchases. To return or exchange a product purchased online, please contact us at lmegarry@darkhorsestudio.ca within 14 days of delivery, and send items back within 30 days of delivery.
Buyers are responsible for return postage costs, and if the item is not returned in its original condition we will not refund.
If you wish to request a cancellation, please do so within 1 hour of purchase.
Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized orders.
Sale items are final sale.
Buyers are responsible for return postage costs, and if the item is not returned in its original condition we will not refund.
If you wish to request a cancellation, please do so within 1 hour of purchase.
Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized orders.
Sale items are final sale.